Solution 3: Reset your Surface using a USB recovery drive To find out how to force your Surface to shut down and restart, see Force a shut down and restart your Surface. Solution 2: Force a shut down and restart If the Surface screen remains dark, try Solution 2. Large updates may take up to 20 minutes, so you may need to wait while they install.įor info on troubleshooting installing updates, see Trouble installing Surface and Windows updates? Sometimes the Surface screen remains dark while Surface updates are installing. Solution 1: Wait while updates are installing If your Surface is turned on and you see this screen, try the solutions below, in order. Note: If your Surface won’t turn on at all when you press the power button, go to Surface won’t turn on or wake from sleep.
